Creating Customer-Centric Conversations

Now entering its 14th year, the GRMA is an invitation-only community providing a platform for thought leadership, knowledge sharing and on-going collaboration amongst C-suite executives whose responsibilites impact the customer experience. Originally focused on traditional retail, the GRMA now includes e-commerce pure-plays, restaurants, hospitality, financial insurance and healthcare providers.

The GRMA has as its mission to support C-suite executives in their professional development as they lead transformation in their industries which are being dramatically reshaped by technology and the corresponding shifts in customer behavior.

The GRMA’s invite-only Executive Leadership Forum is the cornerstone event of the organization. With a program comprised of thought leaders from academia, politics, neuroscience, behavioral economics and other specialties, the GRMA Executive Leadership Forum is a can’t miss event for C-level executives who come to learn from an unparraleled agenda of speakers and to enjoy an unrivaled opportunity for peer networking.